I was trying to reach a local office of a fuel business the other (week)day but kept getting routed to some national emergency hotline which, unless you pressed "1" for a fuel leak or explosion, said "We are experiencing a heavier than normal volume of calls . . . " but went on to say "We pride ourselves in providing the highest standard of customer service in the industry and your call is VERY important to us" (pause) "Your estimated waiting time is ten minutes".
I'm glad I wasn't reporting an explosion or fire.
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